MaidBossPro Blog — House Cleaning Software

Maid Service Software for a Company With Several Teams

Running one cleaning team is mostly about cleaning. Running three is mostly about coordination. Who goes where, who covers when somebody is out, which team has the deep clean, which team is closest to the client who just called. The owner who used to clean every day now spends the day on the phone. That is where software earns its keep.

From One Phone to Many

House Cleaning Software for a Solo Cleaner looked at the smallest company. This guide looks at a company with several teams, an office and a client list too big to hold in anyone's head.

Teams Set Up Like Vehicles

In MaidBossPro, each team is set up like a vehicle: Team 1, Team 2, Team 3. That matches how most maid services run. A team is two or three people in one car with one set of supplies, moving from home to home together.

Each employee has a personal PIN and a team assignment. When someone moves from Team 1 to Team 2 for the day, change their assignment and their phone shows Team 2's route. When a new cleaner starts, add them with a PIN and put them on a team.

The Dispatch Board by Team and Day

With several teams, the dispatch board becomes the center of the office. It shows jobs by day, and you can filter by team to see one team's day at a time or every team together. Each job shows the cleaning details under the address, so you can see how heavy each team's day really is.

Saved views keep the filters you use most ready to go: tomorrow for every team, this week for Team 2, just the office accounts. Printed route sheets give each team a paper backup if they want one.

Balancing the Teams

The hardest part of running several teams is keeping the work fair and the days realistic. Some tips:

• Balance by size, not count. Five maintenance cleans on condos is not the same as five deep cleans on four-bedroom houses. The details line shows the difference.
• Give teams a home area. Teams that stay in the same part of town learn the homes and drive less. The office map makes areas easy to see.
• Let one team specialize. If move-outs and post-construction are a growing part of your work, a team that does most of them gets faster at it.
• Keep clients with the same team. Each recurring client keeps a fixed slot with one team, and a team that knows a home cleans it better.

Routing Each Team

Once a team's day is built, auto-route it Closest First or Furthest First from the office, then adjust by hand for clients with time windows. Each team sees the same order on their phones. When you move a job from one team to another during the day, both phones update.

Covering When Someone Is Out

Every multi-team company has mornings when a cleaner calls in sick or a car will not start. Because each home's details, extras and entry notes live on the job, any team can clean any home. Move the jobs to another team or split them across two, and the cleaners covering have everything they need on their phones. They do not have to call the regular team for the lockbox code.

A home that cannot be covered gets that one visit moved to another day from the schedule. The rest of its recurring series stays in place.

Team GPS and Live Updates

With several teams out at once, knowing where everyone is matters. Team GPS shows on the office map. When a client calls to ask how close their team is, or a same-day request comes in, the office can see which team is nearest. As teams tap Start and Complete, the office sees the day progress without calling anyone.

Clients see their own team's progress too, on the customer app's live map, and get automatic on-the-way and arrived texts.

The Office Grows Too

A company with several teams usually has someone besides the owner in the office. Office user roles let you give each person what their job needs. Someone booking cleanings and answering texts gets scheduling, clients and texting. The owner keeps billing and reports. Two-way texting means anyone at the office can pick up a client conversation.

Office and Property Accounts

Bigger companies often pick up business clients: offices, dental groups, property managers. One client can have many addresses, and an account set to Monthly gets one statement each month covering every location. Those accounts can have their own team or their own evening schedule on the dispatch board.

Which Plan Fits?

MaidBossPro plans are Start at $59, Pro at $89 and Crew at $199 a month. Each comes with a monthly text allowance of 500, 1,000 or 2,000 segments sent and received, which matters more as your client list grows. Compare plans on the pricing page; every plan starts with a 14-day free trial and no credit card.

If your company is still running several teams off paper and a group text, the next guide is for you: Getting a Cleaning Business Off Paper and Group Texts. For the full overview, visit the house cleaning software page.